Privacy policy
Privacy Policy
Last Updated: 16/02/2026
Spice Zen (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to offer and operate the Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use the Services, make a purchase, or otherwise communicate with us.
Where there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy prevails in relation to the handling of your personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below.
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
Depending on how you interact with the Services, we may collect:
Contact Information
Name, billing and shipping address, email address, phone number.
Payment & Transaction Information
Payment method, transaction details, order history.
(Full card details are processed securely by Shopify or your chosen payment provider; we do not store them.)
Account Information
Username, password, preferences, saved items.
Communications
Information you provide when contacting us for support or enquiries.
Device & Usage Information
IP address, browser type, device identifiers, pages viewed, time spent on the site, cart activity.
Interactions
We may analyse your interactions with our website to better understand preferences and improve our Services.
We do not generally collect sensitive information unless required by law or where you have expressly consented to its collection.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you create an account, place an order, subscribe to our mailing list, or contact us
- automatically through cookies and tracking technologies
- from Shopify, which hosts our store and processes data on our behalf
- from service providers such as payment processors, shipping carriers, analytics partners
- from third-party partners, where permitted by law.
3. How We Use Your Personal Information
We may use your personal information for:
Providing and improving the Services
- processing orders and payments
- recommending products
- improving website performance
- managing your account
- arranging shipping and returns
- remembering your preferences
Marketing and advertising
- sending marketing emails or SMS (with your consent)
- showing personalised ads
- analysing campaign performance
You may opt out of marketing at any time. We comply with the Spam Act 2003 (Cth) and will only send electronic marketing communications where permitted by law.
Security and fraud prevention
- verifying identity
- detecting and preventing fraud
- protecting our systems
Customer support
- responding to enquiries
- providing service-related notifications
Legal and compliance
- complying with Australian laws
- responding to lawful requests
-
managing disputes
4. Relationship with Shopify
Our store is hosted on Shopify, which collects and processes personal information to operate, support, and improve the Services.
This may involve transferring your personal information to countries outside Australia, including Canada, the United States, and other jurisdictions where Shopify or its service providers operate.
Shopify and its affiliated service providers implement their own security and privacy safeguards in accordance with applicable laws and contractual obligations.
Shopify may also use aggregated information from your interactions with our store and other merchants to provide enhanced features and analytics.
In these circumstances, Shopify is responsible for processing your personal information for those purposes.
For more information, please refer to:
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Privacy Portal: https://privacy.shopify.com
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Services, enhance your shopping experience, and support analytics and advertising.
Types of cookies
- Essential cookies: required for secure checkout and site operation
- Performance and analytics cookies: help us understand how visitors use our website
- Functional cookies: remember your preferences
- Advertising cookies: support personalised ads and marketing measurement
Shopify also places cookies to support ecommerce functionality.
Managing cookies
You can manage or disable cookies through your browser settings.
Disabling certain cookies may affect your ability to use some features of the Services.
6. How We Disclose Personal Information
We may disclose your personal information to:
- Shopify
- payment processors
- shipping carriers
- IT, analytics, and marketing service providers
- affiliates or related entities
- third parties you authorise (e.g., social media integrations)
- regulators or law enforcement
- parties involved in a business transaction (e.g., merger or acquisition)
We do not sell your personal information.
7. Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy, security, or content of third-party websites, and we encourage you to review their privacy policies before providing any personal information.
Information you share on public or semi-public platforms (including social media) may be visible to others and used in accordance with the terms of those platforms.
8. Children’s Data
The Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from anyone under 16.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it.
9. Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We retain personal information only as long as necessary to:
- operate the Services
- fulfil orders
- comply with legal obligations
- resolve disputes
- enforce agreements
After this period, information is securely destroyed or de-identified.
10. Your Rights and Choices
Under the Privacy Act 1988 (Cth), you may have the right to:
- access the personal information we hold about you
- request correction of inaccurate or incomplete information
- opt out of marketing communications
- make a privacy complaint
You may exercise these rights by contacting us. We may need to verify your identity before responding.
If your personal information is processed by Shopify, you may also exercise certain rights through the Shopify Privacy Portal.
11. Complaints
If you have concerns about how we handle your personal information, please contact us.
We will respond promptly and work to resolve your complaint.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
12. International Transfers
Your personal information may be transferred, stored, or processed outside Australia.
These overseas recipients may not be subject to Australian privacy laws. We take reasonable steps to ensure that overseas service providers handle personal information in a manner consistent with the Australian Privacy Principles.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@spicezen.com.au
Phone: +61 (0) 490 88 57 00
Address: Unit 38, 12 Cecil Road, Hornsby NSW 2077 Australia
