Privacy Policy and Policy on Cookies

1. Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Spice Zen website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card information

On some pages, you can submit information about other people. For example, if you order a gift online or a Gift Certificate and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected include:

  • Name
  • Address
  • Phone number
  • Email address

You may, however, visit our site anonymously.

The Way We Use Information

We use your personal information for the following:

  • To personalize your experience – your information helps us to better respond to your individual needs
  • To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs
  • To process your order – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing your payment and delivering the purchased product or service requested
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails – the email address you provide for order processing or site registration may be used to send you information and updates pertaining to your order. You can register with our website if you would like to receive our newsletters as well as updates on new products and services. Information you submit on the registration form on our website will only be used for this purpose.

You can unsubscribe from receiving future emails at any time by pressing unsubscribe link at the bottom of each email and the website and completing the instructions.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer Gift Certificates which can be personalised for another person. Information you provide to us to create a Gift Certificate is only used for that purpose, and it is only disclosed to the person receiving the certificate.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We do not share, sell, trade, or otherwise transfer your personally identifiable information to outside parties in ways unrelated to the ones described above. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others legally enforceable rights, property or safety.

We use non-identifying and aggregate information to better design our website and to share with advertisers. We would not disclose any information that could be used to identify any individuals.

We never use or share your personally identifiable information, other than the ways outlined above, without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We may include or offer third party products or services on our website from time to time. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

SSL Certificate

Spice Zen website is registered with an independent site certification. To ensure that you are shopping with complete safety we offer the highest degree of security by the use of Secure Socket Layer (SSL). The certificate issued by the certification authority confirms to your browser that you are communicating with the authentic Spice Zen store. This certificate enables secure communications between your browser and the Spice Zen server allowing the safe transmission of personal information. Our SSL has the maximum 128 bit encryption.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain personal information at our website from people we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into your account. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


2. Policy on Cookies

In non-technical terms, cookies help web sites remember who you are and what you did last time you were there. There are 2 types of cookies, temporary cookies and persistent cookies. Temporary cookies create a link between the web sites server (computer) and the user’s computer. The temporary cookie takes the form of a unique code (session ID) that holds no personal data or content. As the name suggests, temporary cookies are deleted when you leave a web site.

Persistent cookies are more permanent in nature, and can store various bits of information. Spice Zen website will place a persistent cookie on your computer if you decide to become a registered member or if you decide to place an order from the website. Spice Zen cookie will contain no personally identifying information, but will allow us to provide better service by remembering some of your previous settings.

When you place products in your Spice Zen shopping cart, we will save a cookie on your computer that will act as a “pointer” to your shopping cart. This allows you to leave and return to the site as many times as you want before you complete your order. We also use a persistent cookie to save your Spice Zen registration identification number so that we can easily remember you when you come back to the site. The only things that are stored in the Spice Zen cookie is 2 numbers, your shopping cart ID and your registration ID.

Cookies are required for ordering on Spice Zen. If you wish to order, you need to set your computer to accept cookies (most browsers are set to accept them by default). We will not use the cookie for anything other than the uses mentioned above.